Return Policy

Return Policy Update: All Sales Are Final

At Jack’s Candy, we are dedicated to ensuring that every customer has a delightful experience, from browsing our website to enjoying our candies and favors at your special events. We pride ourselves on the quality and craftsmanship of our products, ensuring that each item is prepared with the utmost care and attention to detail. 

Why We Have Updated Our Return Policy

In our ongoing effort to maintain the highest standards of quality and hygiene, we have updated our return policy. Effective as of March 18, 2024, all sales will be Final. This means we will not be able to accept returns or exchanges.

This decision is grounded in our commitment to:

• Ensuring Product Integrity: Due to the nature of our products, including candies, personalized items, and event favors, we must uphold strict health standards and hygiene protocols.
• Personalized Experience: Many of our products are personalized and custom-made, making them unique to your special occasion. This customization means we cannot restock or resell items once they are made.
• Sustainability: Reducing returns helps us in our efforts to be more environmentally friendly by minimizing waste and the carbon footprint associated with return shipping.

Our Promise to You

We understand that this policy update marks a change. However, our commitment to customer satisfaction remains unwavering. Here’s our promise to you:

• Quality Assurance: Before your order leaves our facility, it undergoes a rigorous quality check to ensure everything is in perfect condition.
• Damage or Incorrect Orders: In the rare event that your order arrives damaged or does not match your order specifications, we will promptly address the issue at our expense.
• Customer Support: Our dedicated customer support team is here to assist you with any concerns or questions you may have about your order.

How You Can Help

• Review Your Order Carefully: We encourage you to double-check your order, especially personalized items, for accuracy before submission.
• Contact Us Early: If you have any concerns or need assistance with your order, please contact us as soon as possible. Our team is here to ensure that your experience is nothing short of amazing.

We sincerely appreciate your understanding and continued support. At Jack’s Candy, we are excited to be a part of your special moments and look forward to serving you with products that bring joy and sweetness to your celebrations.